The Wunderino customer service – We are here for you!
Wunderino stands for games, fun and joy. Play whenever you want, wherever you are. But when it comes to real money, security must not be neglected. That’s why we offer you an online casino customer service at the highest level. Contact us whenever you want, we are always there for you 24/7 – every day, at any time of day. Because we at Wunderino pay attention to both: play without limits & play safe.
Why is customer service in an online casino so important? Quite simply, you trust us with your real money, and as a serious online casino we know how to deal with this responsibility. That is why it is so important for us that you can always and everywhere contact us. We are there for you when it comes to all matters concerning your payments or other ailments that are close to your heart. But before you contact our customer support via email or live chat, take a look at our FAQs. Or let our Casino Guide guide you through the world of online casino.
The most common questions
Whether you are a newcomer, casual player or professional, the online casino world is colorful and as diverse as our adventure worlds are, so many questions and problems can arise. And Wunderino stands for responsible gaming. So the fun of playing in our online casino is not limited in any way. We take care of your worries. Simply contact our customer service, which is on duty for you around the clock. But read on first, because we have compiled the most frequent questions regarding the online casino for you here – play fair, play safe.
Player Account Verification
Joining the world of an online casino is easy: just register and start playing! But it’s not quite that easy, because you play for real money. And for playing with real money you need a verified account. Why is this so important? For your protection we need to verify your identity. Then you can play as much as you like, wherever and whenever you want. However, the verification process of your account can be a bit tricky. In order to be able to properly register you at our online casino, we will need some documents from you. We have designed this process so that you can complete it on your own without any help. However, submitting the documents required for the verification process can still raise questions. The two most common questions arise when submitting the documents: firstly, they may be incomplete, which causes difficulties in verifying your identity. Or, the photographed documents may not have been submitted in the specified dimensions. These must be photographed according to the Wunderino 4-corner principle. This simply means that all four corners of the documents you have to submit must be clearly visible. Every mistake here leads unfortunately to an extension of the verification process.
The payout of your winnings
What do you want in an online casino? Play, play and play some more! And win, of course! But playing for real money requires additional security measures, which we at Wunderino as a licensed online casino of course strictly adhere to. Therefore, please make sure that all necessary documents are complete. In addition, you must pay special attention here! If the means of deposit does not correspond to the means of withdrawal, we unfortunately simply cannot pay out you your money – and that would be a real pity!
Our gaming world at a glance
Wunderino has the largest selection of online casino games: Whether online slots, table games and video poker, we have everything your gamer’s heart desires. And as a licensed online casino, we exclusively offer online casino games from renowned and certified game providers such as Merkur, NetEnt, Microgaming, Play’n Go and Evolution Gaming (live casinos). If you want to play, it is also very easy! Because all our games can be reached with just a few clicks directly from the Wunderino homepage. If you still have any questions, you can either take a look at our informative Casino Guide or contact our Live Support directly.
Promotions, bonuses and other specials
So that the game in our online casino never gets boring for you, we have in addition to our large game selection also great promotions, bonuses and many other offers for you. If you’re looking to sweeten your adventure with our special features, then look out for expiration dates, minimum deposit amounts, wagering requirements and other helpful tips.
How to reach our customer support
Some questions about online casino gaming we could now certainly already clear up, but you must still have other questions. Just talk to us, we will help you with pleasure! Whether via social media, email or live chat, we always try to handle your affairs as quickly as possible.
How to get in touch with us:
- Email: Just send us an email to hallo@wunderino.com and we will take care of your problem as soon as possible.
- Live Chat: Chat 24 hours a day, 7 days a week with our customer service who will do their very best to answer your questions as soon as possible.
No matter what problem you might have, we will always help you! Because Wunderino is the licensed online casino with the customer service that takes care of all your ailments. So you can enjoy all the free spins, bonuses and many other goodies to sweeten your adventure with us. And not only that! Play all of our adventures whenever and wherever you want – with the Wunderino app. Don’t forget our regular bonuses and free spins!